1984 - Present

Schulich School of Business, York University

Teaching Area/s

Health Industry Management; Operations Management and Information Systems

Courses Taught

Management Issues in Information Systems; Introduction of Information Systems; Project Management

Previous Appointments

University of Waterloo, Ontario; New York University, New York State

International Involvement

IT Research seminars in the USA, Indonesia, Thailand, Argentina and Austria

Executive Education

Strategic Planning for IT in Healthcare Project Management

 
WORK EXPERIENCE

• Director, The Center for the Evaluation of Communication - Information Technologies, University of Waterloo
  

• Contributing Editor to Canadian Healthcare Information technology
• Member ITAC
• Speaker at Healthcare Industry Association events
• Chairman, Board of Directors, Beatty Buddies Daycare
• President & Chairman of Board of Directors, Hazelburn Cooperative Homes
• President IGC Inc.
  

CURRICULUM VITAE

Name
Richard H. Irving

Rank
Associate Professor

Status
Full-time, Tenured

Education
Ph.D. 1982 University of Waterloo, Management Sciences
M.A.Sc. 1975 University of Waterloo, Management Sciences
B.A.Sc. 1973 University of Waterloo, Mechanical Engineering

Employment History
1988 - Associate Professor, Schulich School of Business Management Science/MIS, York University
1984 – 1988 Assistant Professor, Schulich School of Business, York University
1982 – 1984 Director, The Center for the Evaluation of Communication - Information Technologies, University of Waterloo
1982 – 1984 Assistant Professor (Non-Tenure Track) Department
of Management Sciences, University of Waterloo
1981 – 1982 Director of Field Research, NSF-funded Teletext
Research Project Alternate Media Center, New York University
1981 – 1982 Assistant Professor (Non-Tenure Track), Interactive
Telecommunications Program, New York University
1980 – 1981 Projects Director, Center for the Evaluation of Communication-Information Technologies University of Waterloo

Scholarly and Professional Activities
Teaching Innovations
¨ Taught a distance- based IT course for Athabaska University using Lotus Notes
¨ led the creation of a Proposal for undergraduate IT program
¨ Developed undergraduate project Management Course
¨ Developed 3 Ph.D. IT Seminars
¨ Created MGTS 6730 Management Issues in Office Information Systems
¨ Jointly created MGMT 6700 Project Management with Professor Dermer
¨ Developed and ran Lotus Notes/Learning Space version of MGTS 6730
¨ Organized a successful faculty retreat on electronic mediated learning
-Has developed and led successful public workshops and seminars in Project Management, Strategic Planning for Information Systems and Re-Engineering
University Service:
1995 - Present Associate Dean Academic, Schulich School of Business
1994 - 1995 Chair, Senate Tenure and Promotions Committee
1992 - 1995 Area Coordinator, Management Science Area
1991 - 1993 Chair Faculty Council
1991 - 1993 Chairman, Board of Directors, Beatty Buddies Daycare
1985 - 1989 President & Chairman of Board of Directors, Hazelburn Cooperative Homes Inc.
1985 - Present President IGC Inc.


Graduate Thesis Supervisions
MASc's Completed - 5
PhD's in Progress – 1, Completed - 4

Ph.D. Theses- Completed
K. Macdonald, “ Adoption of Innovations by Canadian Physicians”, 1992, R.H. Irving, sole supervisor.
M. Brown, “ A Theory of Information Technology Cultures: Magic Dragons, Wizards and Archetypal Patterns”, 1995, V. Murray Co- Supervisor.
T. Lorsuwannarat, “Multi-Theoretical Explanations of Innovation Adoption and Implementation: Cases of Local-Area Networks in the Thai Public Sector”, 1996, C. Oliver, Co-Supervisor.
P. Singh, “Latency Effects and Group Decision Support Systems”, Jan 2000, R. Irving
Sole Supervisor.


Graduate Courses Taught
Introduction to MIS (University of Waterloo) 1984
(York University) 1984 - to present
Introduction to Statistics (York University) 1986, 1987
Management Issues in Office Information Systems
(York University) 1985 to present
(IDEA, Buenos Aires) 1995
(Univ. Innsbruck) 1995
(University of Waterloo), 1986.
Models of Macro Organization (University of Waterloo) 1983
Organization Communication (New York University, 1981)
Organization Systems (New York University, 1983)
Project Management (New York University, 1982),
(York University, 1989 to 1995)
Operations Management (York University) 1989 to 1993


Research Methodologies (York University) 1986
Classic IS Research (York University) 1995, 1996, Jakarta, 1988
Current and Emergent Approaches to IS Research
(York University) 1995, 1996, (Bangkok) 1993

Research Funding
Research Contract, Health Canada, Health Information Highway Group, Jan-Mar. 2000
Research Contract to complete analysis and modeling of a baseline study of use of IT by Long - Term Care facilities in Ontario
Social Sciences and Humanities Research Council of Canada, 1990-1993,
Strategic Grant for research entitled "Constructed Realities: A Study of Organizational Routines." (R. Irving, Principal Investigator, K. Weiermair, Co-Investigator)

Labor Canada, 1987-1989, Research Contract in the Technology Impact
Program. Research entitled "Computerized Monitoring and Control Systems." (C. A. Higgins, Principal Investigator, R. H. Irving, Co-Investigator).
Social Sciences and Humanities Research Council of Canada, 1987-1988,
Strategic grant (1 year) for research entitled, "The Extended Day: How Computer Technology in the Home Affects the Quality of Work and Family Life." (L. Duxbury, Principal Investigator, R. H. Irving and C. A. Higgins, Co-Investigators).

Labor Canada, 1986-1987, Research Contract in the Technology Impact
Program. Research entitled "Impact of Computer Monitoring and Control Systems: Perceptions of the Canadian Service Sector Worker". (C. A. Higgins, Principal Investigator, R. H. Irving, Co-Investigator).

Department of Communication, 1986-1987, Research Contract to investigate "Implementation Processes and Organizational Impacts of Office Technology in Organizations." (R.H. Irving, Principal Investigator, C.A.Higgins, Co-Investigator).
Social Sciences and Humanities Research Council of Canada, 1985-1986.
Strategic grant (1 year) for research on "Effects of Remote Work." (R. H. Irving, Co-investigator with C. A. Higgins).

Department of Communications, 1983-1984, Research Contract entitled "Behavioral Research in Performance Monitoring." (R.H. Irving, Principal Investigator, C. A. Higgins and F. R.Safayeni Co-investigators).

Social Sciences and Humanities Research Council of Canada, 1983-1984,
Strategic grant (1 year) for research on "Dynamic Work-Flow Modeling of Office Automation Impacts." (R.H. Irving, Principal Investigator, C. A. Higgins Co-investigator).
Natural Sciences and Engineering Research Council of Canada, 1983-86,
Individual Operating Grant for research on "Modeling and Evaluation of Home and Office Communication-Information Systems." (R.H. Irving, Principal Investigator).

Natural Sciences and Engineering Research Council of Canada, 1982-83,
Individual Operating Grant (1 year) for research on "Modeling and Evaluation of Home and Office - Communication Information Systems." (R. H. Irving, Principal Investigator).


Publications
Books
R. H. Irving and C. A. Higgins, "Office Information Systems: Management
Issues and Methods", Wiley, Chichester, U.K., 1991.
R. H. Irving, "Planning For Office Automation," prepared under
sponsorship of AEL Microtel Ltd., April, 1984.


Refereed Full Journal Papers
F.R. Safayeni, R. H. Irving, L. Purdy and C. A. Higgins, "Potential Impacts
of Computerized Monitoring Systems: Eleven Propositions", The Journal of
Management Systems, Vol.2, No.3, 1992, pp.73-84.

C.A. Higgins, L.E. Duxbury and R.H.Irving, " Work-Family Conflict in the
Dual-Career Family", Organizational Behavior and Human Decision Proc.,
Vol.51, 1992, pp.51-75.

R.H. Irving and K. Weirmaier, "Determinants of Reality Constructs: Towards
a Comprehensive Model of Corporate Functioning", The Canadian Journal of
Communication, Vol.15, No/4,1991, pp.71-86.

R. H. Irving and D. W. Conrath, "The Social Context of Multi-Person,
Multi-Attribute Decision Making," IEEE Transactions on Systems, Man, and
Cybernetics, Vol.18, No.3, June, 1988.
R. A. Grant, C. A. Higgins and R. H. Irving, " Computerized Performance
Monitors: Are they Costing You Customers?”, Sloan Management Review, Vol.29,
No., Spring 1988.

L. Duxbury, C. A. Higgins and R. H. Irving, "Attitudes of Managers
and Employees to Work at Home", INFOR, Vol. 25, No.2, August, 1987.

R. H. Irving, C. A. Higgins and F. R. Safayeni, "Computerized
Performance Monitoring Systems: Use and Abuse," Communications of the ACM,
Vol.29, No.8, August 1986.

R. H. Irving and M.C.J. Elton, "The Use of Diaries to Measure
Discretionary Behavior: Hypotheses and Results," Evaluation Review,
Vol. 10, No.1, February 1986, pp. 95 -113.
C. A. Higgins, R. H. Irving and S. Rinaldi. "Small Business and
Office Automation," Canadian Journal of Administrative Sciences, Vol. 2,
No.2, December 1985, pp.375-381.

R. H. Irving and S. Munro, "Facilitating the Adoption of Office
Technology," Office Systems Research Journal, Vol. 2, No. 2, Spring,
1984.

R. H. Irving, "A Heuristic for Implementing Office Automation Systems,"
Office Systems Research Journal, Vol. 2, No. 1, Fall, 1983.

D. W. Conrath, C. A. Higgins, R. H. Irving and C. S.Thachenkary,
"Determining the Need for Office Automation: Methods and Results,"
Office Technology and People, Vol. 1, No. 4, February, 1983,
pp. 275-294.

S. F. Love and R. H. Irving,. "Criteria for Research and Development - A
Pandora's Box," The Business Quarterly, Spring, 1976.


Refereed Conference Proceedings
R.H. Irving, " Imagine a Morphing Telepathic Elephant: Information Technology and Post-Industrial Society", Proceedings of fifth International Conference on Global Business & Economic Development, vol.1, pp. 6-14, Bejing, June 21-24, 2000.


R. H. Irving, "Models of Text Handling Systems," Proceedings of ACM
Conference, Toronto, June 1984.

D. W. Conrath, R. H. Irving, C. S. Thachenkary and C. Zanetti,
"Measuring Office Activity for Burotique: Data Collection Instruments and
Procedures," in Proceedings of the 2nd International Communications
Conference, St. Maxim, France, October 1981.

R. H. Irving, "Computer Assisted Communications in a Directorate of the
Canadian Federal Government: A Pilot Study," in Evaluating New
Telecommunications Services, M.C.J. Elton, W. A. Lucas and D. W. Conrath
(eds.), Proceedings of NATO Telecommunications Conference, Bergamo, Italy 1977, published in New York by Plenum Press, 1978, pp. 455-469.


Technical Reports
R. Irving, P. Ng. and K. Munjee, " Information Technology and Long - Term Care in Ontario: A Baseline Study andf Preliminary Modeling", report presented to the Office of the Health Information Highway, Health Canada, march 27, 2000.

R. A. Grant, C. A. Higgins and R. H. Irving, "Computerized Performance
Monitoring and Control Systems," Progress report to Labor Canada, September 1987.

R. H. Irving and C. A. Higgins, “The Higgins-Irving Technique:
Executive Summary,” report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, September, 1987.

R. H. Irving and C. A. Higgins, "The Higgins-Irving Technique: User's
Manual," report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, July 1987.

R. H. Irving and C. A. Higgins, "The Higgins-Irving Technique:
Technical Report," report presented to The Canadian Workplace
Automation Research Center, Department of Communications, Montreal, June 1987.

C. A. Higgins, R. H. Irving and R. A. Grant, "Impact of Computerized
Performance Monitoring and Control Systems: Perceptions of the Canadian
Service Sector Worker," Final report to Labor Canada, March 31, 1987.

R. H. Irving and C. A. Higgins, "HIT: A methodology to assist Managers
with Office Information Systems," research report presented to The Canadian
Workplace Automation Research Center, Department of Communications, Montreal,
September 12, 1986.

R. H. Irving, C. A. Higgins and K. Macdonald, "Telecommuting: Preliminary
Results," research report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, June 12, 1986.

R. H. Irving, and C. A. Higgins, "The Perils and Pitfalls of Prototyping:
A Case History," research report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, June 12, 1986.

R. H. Irving, C. A. Higgins, F. R. Safayeni and S. Munro, “A Preliminary Study
of Computerized and Non-Computerized Performance Monitoring Systems," research
report submitted to Behavioral Research Group, Department of Communications,
Ottawa, March 1, 1985.

R. H. Irving, M. C. J. Elton and M. Siegeltuch, "The Last Five Months of a
Pilot Teletext Service: Interim Results on Utilization and Attitudes,"
Alternate Media Center, Working Paper 7, New York, October 1982.

M. C. J. Elton, R. H. Irving and M. Siegeltuch, "The First Six Months of a
Pilot Teletext Service: Interim Results on Utilization and Attitudes,"
Alternate Media Center, Working Paper 6, New York, September 1982.

R. H. Irving, "Usage of Computer-Assisted Communication in an
Organizational Environment," consultant's report to Communication
Research Center, Department of Communications, Ottawa, Ontario, 1975.



Other Conference Proceedings
K. Macdonald, R. H. Irving and C. A. Higgins, "Current Research
in Remote Work: Preliminary Results, " presented at Canadian Psychological
Association Conference, Toronto, June 21, 1986.

R. H. Irving, "The Challenge of Computerized Performance Monitoring
Systems," presented at the CORS Conference, Toronto, June 3, 1986.

R. H. Irving, "Computer Communications System: Agony, Ecstasy and Ennui,"
Telecommunications Symposium, Toronto, April 1983.

M.C.J. Elton and R. H. Irving, "Instant Information or Electronic Ennui?,"
proceedings of the Videotext '82 Conference, New York, Spring 1982.

D. Phillips and R. H. Irving, "Effects of Visual Cues on Time Relation
In Vocal Interaction," in Proceedings of the Canadian Psychological
Association Conference, Ottawa, June 1978.
9
INVITED LECTURES , TALKS & WORKSHOPS


“Information Technology and The Future of Long Term Care”, presented at Long Term Care ’99 Conference, Toronto, November 25, 1999,
“IT Planning for Long Term Care Providers”, workshop presented at Long Term Care Technology Conference, Toronto, October 6, 1999.
“Use of Information Technology by Long Term care Facilities in Ontario:
Preliminary results and Implications”, presented at Long Term Care
Conference, Calgary, May 27, 1999.
“Use of Information Technology by Long-Term Care Facilities in Ontario:
Policy Implications”, ONHA Conference, March 10, 1999.
“How to Conduct a Strategic Analysis Before Re-Engineering”,
presented at Re-Engineering the HR Function, Atlanta, November 3, 1995.
"Remote Work: Home Sweet Office," invited lecture at
University of Waterloo, Department of Management Science, June 1987.
"The OCS Field Trials: A Critical Perspective," presented at
Canada's Office Automation Conference, Toronto, March 12, 1986.
"Plugging into Productivity," presented at the Wired Office Conference,
Toronto, 1983.
"Electronic Mail: Past, Present and Future," presented at
Teleconference '83, Toronto, 1983.
"Productivity Issues in Office Automation," presented at the
Data '83 Conference, Toronto, l983.

ARTICLES IN TRADE JOURNALS

R. H. Irving and S. F. Love, "Evaluation and Choice - An
Engineering Approach," Engineering Digest, Nov/Dec. 1975.

S. F. Love and R. H. Irving, “Delphi Decision Processes,"
Research/Development, September, 1975.

RESEARCH REPORTS

R. A. Grant, C. A. Higgins and R. H. Irving, "Computerized Performance
Monitoring and Control Systems," Progress report to Labor Canada, September 1987.

R. H. Irving and C. A. Higgins, “The Higgins-Irving Technique:
Executive Summary,” report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, September, 1987.

R. H. Irving and C. A. Higgins, "The Higgins-Irving Technique: User's
Manual," report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, July 1987.

R. H. Irving and C. A. Higgins, "The Higgins-Irving Technique:
Technical Report," report presented to The Canadian Workplace
Automation Research Center, Department of Communications, Montreal, June 1987.

C. A. Higgins, R. H. Irving and R. A. Grant, "Impact of Computerized
Performance Monitoring and Control Systems: Perceptions of the Canadian
Service Sector Worker," Final report to Labor Canada, March 31, 1987.

R. H. Irving and C. A. Higgins, "HIT: A methodology to assist Managers
with Office Information Systems," research report presented to The Canadian
Workplace Automation Research Center, Department of Communications, Montreal,
September 12, 1986.

R. H. Irving, C. A. Higgins and K. Macdonald, "Telecommuting: Preliminary
Results," research report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, June 12, 1986.

R. H. Irving, and C. A. Higgins, "The Perils and Pitfalls of Prototyping:
A Case History," research report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, June 12, 1986.

R. H. Irving, C. A. Higgins, F. R. Safayeni and S. Munro, “A Preliminary Study
of Computerized and Non-Computerized Performance Monitoring Systems," research
report submitted to Behavioral Research Group, Department of Communications,
Ottawa, March 1, 1985.

R. H. Irving, M. C. J. Elton and M. Siegeltuch, "The Last Five Months of a
Pilot Teletext Service: Interim Results on Utilization and Attitudes,"
Alternate Media Center, Working Paper 7, New York, October 1982.

M. C. J. Elton, R. H. Irving and M. Siegeltuch, "The First Six Months of a
Pilot Teletext Service: Interim Results on Utilization and Attitudes,"
Alternate Media Center, Working Paper 6, New York, September 1982.

R. H. Irving, "Usage of Computer-Assisted Communication in an
Organizational Environment," consultant's report to Communication
Research Center, Department of Communications, Ottawa, Ontario, 1975.

WORK IN PROGRESS

"Myth Management and the Post-Industrial Society"

"Innovation Adoption by Canadian Family-Practitioners", with K. Macdonald

“Mandated Innovation in the Long -Term Health Care Industry”, with K. Macdonald

OUTSIDE INTERESTS/ COMMUNITY INVOLVEMENT

President IGC Inc., 1985- Present
Seminars in Project Management, Office Information systems, etc.

President and Chairman of Board of Directors, Hazelburn
Co-Operative Homes of Toronto, Inc. 1985-1989
Ran the operation of a 100 unit, non-profit, housing cooperative

Chairman, Board of Directors, Beatty Buddies Daycare 1991-1993
Provided financial and administrative guidance and overall management

Scout Leader with the 77th Seaton Cub Pack, 1997-1998

HONORARY AWARDS

Canada Council Doctoral Fellowship, 1975-1978.
University of Waterloo Doctoral Fellowship, 1975-1978.
Canadian Society of Mechanical Engineers Student Medal, 1973.

9
INVITED LECTURES , TALKS & WORKSHOPS


“Information Technology and The Future of Long Term Care”, presented at Long Term Care ’99 Conference, Toronto, November 25, 1999,
“IT Planning for Long Term Care Providers”, workshop presented at Long Term Care Technology Conference, Toronto, October 6, 1999.
“Use of Information Technology by Long Term care Facilities in Ontario:
Preliminary results and Implications”, presented at Long Term Care
Conference, Calgary, May 27, 1999.
“Use of Information Technology by Long-Term Care Facilities in Ontario:
Policy Implications”, ONHA Conference, March 10, 1999.
“How to Conduct a Strategic Analysis Before Re-Engineering”,
presented at Re-Engineering the HR Function, Atlanta, November 3, 1995.
"Remote Work: Home Sweet Office," invited lecture at
University of Waterloo, Department of Management Science, June 1987.
"The OCS Field Trials: A Critical Perspective," presented at
Canada's Office Automation Conference, Toronto, March 12, 1986.
"Plugging into Productivity," presented at the Wired Office Conference,
Toronto, 1983.
"Electronic Mail: Past, Present and Future," presented at
Teleconference '83, Toronto, 1983.
"Productivity Issues in Office Automation," presented at the
Data '83 Conference, Toronto, l983.

ARTICLES IN TRADE JOURNALS

R. H. Irving and S. F. Love, "Evaluation and Choice - An
Engineering Approach," Engineering Digest, Nov/Dec. 1975.

S. F. Love and R. H. Irving, “Delphi Decision Processes,"
Research/Development, September, 1975.

RESEARCH REPORTS

R. A. Grant, C. A. Higgins and R. H. Irving, "Computerized Performance
Monitoring and Control Systems," Progress report to Labor Canada, September 1987.

R. H. Irving and C. A. Higgins, “The Higgins-Irving Technique:
Executive Summary,” report presented to The Canadian Workplace Automation
Research Center, Department of Communications, Montreal, September, 1987.

R. H. Irving and C. A. Higgins, "The Higgins-Irving Technique: User's