 | What is “Emotional Intelligence” and how can you develop your EQ skills to perform better in your management position? “Emotional Intelligence” (EQ) refers to a distinct combination of emotional, personal and interpersonal skills and competencies that influence your ability to succeed with the demands and pressures of work and life.This workshop provides insight into how to increase your leadership capacity and overall performance by benchmarking, leveraging and setting plans for intentionally developing your EQ. It also explores how you can strategically use your EQ, with the aid of useful tools, frameworks and techniques, to address your organization’s unique needs and challenges. The skills you will learn will last you a lifetime.
Maximize your leadership effectiveness and management influence using Advanced Emotional Intelligence (EQ) techniques:
- Complete the 5 skill stages to develop your emotional intelligence (EQ) management competencies.
- Define the critical importance of EQ to your leadership and management success – and to the success of your staff and organization.
- Conduct a detailed self-assessment – in 15 key EQ skill competency areas – then create a customized development plan for leadership growth.
- Learn how to introduce EQ skill and competency practices throughout your department to achieve dramatic improvements in employee attitude and performance levels.
CONTENT
Stage 1: Setting the Stage: Understanding EQ in Yourself & Workplace
Emotional Intelligence is not just about managing emotions: it involves engaging a distinct combination of emotional, personal and interpersonal skills and competencies. This module anchors the concept of EQ with a detailed assessment of your EQ leadership competencies.
Learning Topics Include:
- Defining the 15 key EQ capabilities of outstanding leaders
- Conducting a scientifically-based Emotional Intelligence Self Assessment
- Identifying personal emotional triggers that affect performance
Conducting Your EQ Self Assessment:
A highlight of this program is applying the #1 EQ assessment tool to identify your personal leadership strengths and development areas.
Stage 2: Self Awareness & Self Management Competencies
How well we understand ourselves is the basis of successful self management. This module teaches emotional self awareness, so you can choose effective management behaviours to benefit yourself, individuals you work with, and the organization as a whole.
Learning Topics Include:
- Understanding your personality preferences and the influences they have on your staff
- Understanding what you can and cannot change about yourself
- Evaluating specific applications of EQ to success in your career – and where to best focus your energy
Stage 3: Putting the Power of EQ into Coaching, Collaboration & Positive Influence
This module teaches you to apply EQ through three critical leadership competencies: coaching; creating powerful collaborative teams; and positively influencing others.
Learning Topics Include:
- Using coaching techniques to support EQ development in others
- Addressing team breakdowns
- Promoting collaboration and problem solving among individuals and teams
Stage 4: Strategic Leadership: Applying EQ to Address Your Workplace Challenges
An organization that collectively exhibits
effective EQ builds capacity for sustainable organizational change and performance. This module explores how to apply EQ throughout your organization to address your unique
needs and challenges.
Learning Topics Include:
- Understanding how individuals react under stress
- Supporting the effectiveness of your change initiatives
- Integrating the 15 key EQ skills and competencies into your existing performance assessment framework
- Responding to the intense emotions that accompany transition and change
Stage 5: Moving Forward: Setting Clear Action Plans For Ongoing EQ Engagement
Your EQ learning and development does not end when the program is over. This module provides you with an opportunity to set clear intentions and action plans for moving forward.
Learning Topics Include:
- Embracing new ways of thinking and acting to enhance your leadership effectiveness
- Reconciling your personal and organizational values
- Building on your strengths and identifying strategic areas for development
- Clarifying your vision of success and developing a customized development action plan
- Promoting and developing EQ skills and competencies in your workplace
WHAT YOU WILL LEARN
- Complete the 5 stages towards assessment, strategic engagement and targeted development of your own EQ to more effectively address your workplace challenges.
- Define the critical role of emotional intelligence in today’s increasingly complex and changing working relationships.
- Assess why emotional competencies are “essential capabilities” for anyone who manages departments or leads teams.
- Conduct a self-assessment to pinpoint your EQ management strengths and growth edges then create a customized development plan.
- Learn how to introduce EQ skill and competency practices throughout your department to achieve dramatic improvements in employee attitude and performance levels.
FACULTY
Kelley Marko, MBA MA
- Kelley is President of Marko Consulting Services Inc., a leading Canadian firm specializing in developing high-performance leaders and supporting organizations worldwide in achieving meaningful and sustainable impact and change.
- Kelley is also a professional facilitator, executive coach and Associate Faculty in the Leadership and Learning Division at Royal Roads University, BC. He is a certified administrator and coach of emotional intelligence and personality assessments and has worked with hundreds of leaders to improve their competencies.
- His background incorporates 17 years of experience that includes senior leadership positions in industry and professional management consulting in collaboration with McKinsey and PriceWaterhouseCoopers in the area of organization and change strategy.
Request a course brochure by post. |
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